Chargeback and Fraudulent Charges Policy

Chargeback and Fraudulent Charges Policy

 At Snob Luxe Collection, we are committed to providing high-quality products and exceptional customer service. To ensure transparency and fairness, we have established the following policy regarding chargebacks and fraudulent charges. By making a purchase, you agree to the terms outlined below.

 1. Fraud Prevention

 To protect both our customers and our business, all transactions are subject to review for potential fraud.

 • Identity Verification: We may request additional information to verify your identity, such as government-issued ID or proof of billing address.

• Secure Payments: All payments are processed through secure, encrypted systems. We do not store full payment details on our servers.

 2. Chargeback Policy

 Chargebacks are a serious matter and should only be filed as a last resort after attempting to resolve an issue directly with us.

• Resolution Process: If you experience any issues with your order, contact our customer service team at [Snobluxecollection@gmail.com] within 7 days of receiving your order. We are happy to assist with refunds, exchanges, or replacements in accordance with our return policy.

• Improper Chargebacks: Filing a chargeback without contacting us first or for reasons that violate our refund policy (e.g., buyer’s remorse or claiming a delivered product was not received) is considered improper and may result in additional fees or account suspension.

 3. Fraudulent Chargebacks

 If we determine a chargeback is fraudulent or filed without merit, we will:

 • Dispute the chargeback with your payment provider, including providing evidence such as tracking information, order confirmation, and correspondence.

• Pursue legal action if necessary to recover losses incurred.

 4. Unauthorized Transactions

 If you believe your payment method was used without authorization:

• Contact us immediately at [Snobluxecollection@gmail.com] to report the issue.

• Notify your financial institution to secure your account and prevent further unauthorized transactions.

 5. Refund Policy

 Our refund policy is outlined separately and governs circumstances under which refunds are issued. Please refer to [https://www.snobluxecollection.com/pages/refund-return-policy] for details.

 6. Customer Responsibility

 By making a purchase, you agree to:

 • Provide accurate and truthful information during the checkout process.

• Review our product descriptions and policies before completing your purchase.

• Resolve disputes with us directly before initiating a chargeback.

 7. Legal Action

 We reserve the right to take legal action to recover funds in cases of fraud or misuse of our chargeback policy.

 If you have any questions about this policy, please contact us at [Snobluxecollection@gmail.com].